About iShipping
About iShipping

iShipping is an online courier booking platform that allows you to book a variety of courier services. Our goal is to provide smarter delivery solutions that help businesses reduce shipping costs, improve efficiency, and receive better support.

Our Mission

Before founding iShipping, we were eCommerce operators ourselves—constantly switching between courier websites, comparing rates manually, waiting for customer service replies, and dealing with delivery issues. We realized that what New Zealand truly needed wasn't another courier, but a platform built from the user's perspective.

We interviewed countless merchants and users, uncovering consistent issues: increasing courier costs, complex returns, delayed deliveries, rural surcharge confusion, and poor communication from couriers. From that insight, we created iShipping—a unified logistics platform that puts control back into the hands of small to medium businesses.

Efficiency

We streamline every shipping step—from syncing orders to printing labels—so businesses save time and reduce cost without added complexity.

Sustainability

We streamline every shipping step—from syncing orders to printing labels—so businesses save time and reduce cost without added complexity.

Partnership

We streamline every shipping step—from syncing orders to printing labels—so businesses save time and reduce cost without added complexity.

Our Values

Innovation

We constantly evolve to meet the needs of modern eCommerce. From address parsing automation to seamless platform integrations, we leverage technology to improve efficiency. Our team stays curious and agile, always ready to pilot new ideas that make shipping smarter.

Innovation

Trust

Your parcels and data are safe with us. We prioritize transparency at every step—from pricing to tracking—to give you peace of mind. With secure data handling and reliable support, we build long-term trust with every shipment.

Trust
Values Tag

Service

Supportive, fast, and local—we're always close when you need us. Our customer service team responds quickly and clearly, solving problems without the runaround. Whether you're a solo seller or a growing store, we're invested in your success.

Service

Our Journey

May 2018
Started as a local courier agent, helping merchants ship domestic and DHL international parcels.
Jul 2022
Released the iShipping platform with full NZ Post and DHL integration.
Sep 2022
Integrated with Shopify, TradeMe, and WooCommerce for seamless eCommerce logistics.
Oct 2023
Released batch order import via Excel, enhancing efficiency for high-volume users.
Mar 2025
Integrated Aramex and launched member account system.
Aug 2025
Rolled out recycled courier bags and Fliway.

Meet the Team

Team Left
Robin Li
Robin Li
Founder & Lead Operator
Robin is a serial founder with hands-on experience in eCommerce and web development. He previously started an online retail brand and an IT company. In 2018, he entered the courier industry and founded iShipping to address real-world shipping challenges faced by small businesses.
Jessie
Jessie
Consulting Advisor
Jessie has over 10 years of experience in New Zealand's public sector. As a consulting advisor at iShipping, she oversees media relations, public communications, and contributes to strategic decision-making.
Youfang Xi
Youfang Xi
IT Engineer
A full-stack developer with expertise in end-to-end website development, performance optimization, feature implementation, and cybersecurity. Youfang ensures iShipping remains fast, secure, and scalable.
Maple Duan
Maple Duan
Marketing Specialist
Formerly with ByteDance, Maple now leads iShipping's brand and user engagement. She manages media channels, plans campaigns, analyzes data, and supports sales strategy to drive sustainable growth.
Bella
Bella
Sales & Brand Ambassador
Bella brings hands-on experience from roles at HelloFresh and the Heart Foundation, where she consistently achieved outstanding results. At iShipping, she leads both online and offline sales, focusing on customer acquisition, relationship management, and brand outreach.
Team Right
Rain Xia
Rain Xia
Customer Support Specialist
With prior experience at Volkswagen, Rain brings a high standard of professionalism to iShipping's customer service. She handles daily inquiries, communicates with courier companies on behalf of users, and manages after-sales processes such as claims and delivery issues.

Our Workspace

Our headquarters in Wellington serves as a collaborative hub where product, engineering, and support teams work side by side to solve real shipping problems. We also have a workspace in Queenstown, nestled near snow mountains, where our team can work in a flexible and inspiring environment.

Workspace Left
Workspace Right

Looking Ahead

Whether you are just starting your online store or scaling an established brand, iShipping is committed to building tools that keep you moving forward. We are continually expanding our courier network, improving our analytics, and refining every part of the shipping experience.